General:
What does iheartradio for Android cost?
Nothing. iheartradio is free to download and
free to use. There are no additional charges to use it beyond your mobile
carrier or Wi-Fi provider's standard data rates.
Is
iheartradio available in my area?
iheartradio is available to customers in the United States with cell phone coverage or access to a Wi-Fi network.
How
can I receive updates about the app?
We are constantly adding new features and support for more devices. If you'd
like to receive updates about the iheartradio
app, please sign-up
here. If you are an existing user, the app will automatically prompt you to
upgrade when new versions are released.
Where can I submit my comments about
the app?
All feedback is welcome! Please click here
to submit your comments.
Installation, Compatibility and Upgrading:
What do I need to
use iheartradio?
You'll need an Android smartphone running firmware version 1.5 or later. A
chart of specific Android models and the most popular carriers is below. After
downloading and installing the application, you'll need to be connected to a
cellular data network or Wi-Fi in order to use iheartradio.
iheartradio is compatible with the following
Android devices:
|
Android
Smartphone
|
Verizon
|
Sprint
|
T-Mobile
|
|
Motorola
Droid
|
2.0
|
|
|
|
HTC Droid Eris
|
1.5
|
|
|
|
G1
|
|
|
1.6
|
|
myTouch
by HTC
|
|
|
1.6
|
|
Motorola
CLIQ
|
|
|
1.5
|
|
Samsung
Behold 2
|
|
|
1.5
|
|
HTC Hero
|
|
1.5
|
|
|
Samsung
Moment
|
|
1.5
|
|
Still having trouble accessing iheartradio on
your Android smartphone? Submit your concern here.
How can I check the firmware version of my Android smartphone?
To check the firmware version of your Android smartphone, go to Settings >
About Phone > Firmware version.
How
can I upgrade the firmware on my Android smartphone?
To upgrade the firmware on your Android smartphone, go to Settings > About
Phone > System Updates.
Verizon customers should
have received an over-the-air update delivered to their Motorola Droid and HTC Droid Eris smartphones. Motorola Droid customers may follow directions at the following link:
http://support.vzw.com/how_to_use/droid_upgrade.html
T-mobile customers should
have received an over-the-air update delivered to their G1 and myTouch
smartphones.
IMPORTANT NOTE:
You must reinstall the iheartradio application after you have successfully
upgraded the firmware.
1. iheartradio requires firmware version 1.5 and
higher.
Note - If your device cannot be upgraded to firmware higher than 1.5, please download the iheartradio app from the Marketplace, so you can be notified of all application updates.
Where is the iheartradio app now that I have downloaded it?
You should find an iheartradio app on your
desktop towards the bottom of your list of icons. If you want to move it to the
top of your icons, push and hold on the iheartradio
icon. You will be able to drag and drop the icon wherever you wish.
How do I uninstall the iheartradio app?
1. Click the
"Menu" button located on the bottom physical key pad, second from the
left.
2. Click the "Setting" button on the touch screen menu that pops up.
3. Select the "Applications" tab located about 5 rows down on the
Settings menu that appears.
4. Select "Manage applications."
5. Select iheartradio.
6. Select "Uninstall" located in the Storage section.
I tried to download the app from iheartradio.com/droid but received an install block security error, why?
Ensure that unknown sources are turned on. Go to Settings > Applications > Unknown sources: "Allow install of non-market applications" must be checked.
Listening to iheartradio:
How can I connect
to iheartradio?
Motorola Droid, T-Mobile G1 and myTouch users can connect to iheartradio through the cellular data network provided
by their mobile carrier. Motorola Droid, T-Mobile G1 and myTouch users also
have the option of connecting via Wi-Fi.
I
can't hear the music, why?
iheartradio requires a network connection via
your mobile carrier or Wi-Fi to hear the stations. If you are not hearing audio,
please check that you have a cellular signal to your Android smartphone or are
connected to a Wi-Fi network.
I
keep on receiving force quit crashes whenever I navigate to Local Stations, why?
Please make sure your GPS is enabled on your device. On the Droid, go to Settings > Location & Security Settings > Use GPS satellites.
The
audio keeps stopping and starting, why?
The iheartradio experience is only as good as
your cellular or Wi-Fi network connection. When on a cellular connection, your Android
may have issues while in motion as it attempts to maintain a connection to a
network. Simultaneous network connections in other applications such as the Web
Browser or Facebook can also degrade the performance of iheartradio. Please try closing all other applications
that require a network connection and try again. If audio stops while
listening, simply click Play to resume listening.
Can
I listen to iheartradio while working in other Android
applications?
Yes, you can continue listening to iheartradio
while in other Android applications. When you return to the iheartradio application you will see the same screen
you were on when you left the app.
Why
can't I see the lyrics or the album art all the time?
iheartradio attempts to match the music playing
on the radio with our database of album art and lyrics. While we make every
attempt to find a match, if no match is found, you will not see album art, song
and artist name or lyrics. We will continue to improve matching to give you the
best experience possible.
Will I miss phone calls?
No, iheartradio will stop playing and the call
will come through. After your call is over, return to iheartradio
and click Play. Your station will restart in progress.
Will
iheartradio drain the battery on my Android smartphone?
Our experience with a new fully-charged Android is that the battery is drained
when it is connected to wi-fi and/or cellular network, and when there is
continuous streaming video or audio on any app. We recommend having your Android
charged to ensure adequate battery life when listening to iheartradio for long period of time. Individual
experience will vary based on prior charging patterns and the age of your
battery.
How do I set a favorite?
1. Select a station and select the star icon on the upper right hand corner of
the screen. The star icon will flip and change to a shaded white color.
2. Select the Favorites navigation button on the bottom of the screen.
3. The station will now appear on the "Favorites" screen.
How do I delete a favorite station?
1. Select the Favorites navigation button on the bottom of the screen.
2. Select a station to remove as a favorite. Hold the station until it turns white, and then release for a menu. Select "Delete favorite station."
How do I tag a song?
1. Select a song and select the "Tag" button beneath the volume control. The tag button will disable.
2. Select the Tagged Songs navigation button on the bottom of the screen.
3. The song will now appear on the "Tagged Songs" screen.
How do I untag a song?
1. Select the Tagged Songs navigation button on the bottom of the screen.
2. Select a song to untag. Hold the song until it turns white, and then release for a menu. Select "Delete tagged song."
How
do I set a startup station?
Really love one of the stations? Have that station start each time you open iheartradio! First, make that station a Favorite. Then
from the Favorites list, hold the station until it turns white, and release for a menu.
Select "Play automatically" for auto-play.
Will you be adding more stations?
Yes. When we add stations, they will simply appear in the list.
How do I
stop the iheartradio app?
1. Click the "Menu" button located on the bottom physical key pad, second from the left.
2. Select "Quit" on the touch screen menu that pops up.
If I uninstall the app, will I lose my favorites if I decide to reinstall?
Yes, you will lose your favorites if you reinstall the application.
